Help & FAQ
Western Clothing and Accessories Customer Service Help
This page is here to help you with the Cattle Kate website, the ordering process, or other general help we think you might need. If there is something that is not here that you need help on, please feel free to contact Cattle Kate.
Any Transactions placed online from here are SECURE for your protection. If you should have any problems or further questions please don't hesitate to call our customer service department at 1-800-332-5283, or contact Cattle Kate and we will be glad to help in any way we can.
The clothing offered by Cattle Kate is all manufactured in rural America with great attention to detail. The generous amounts of fine quality fabrics on this clothing, the exquisite trims and the finishing touches will remind you of clothing made by skilled pioneer women from the past. We appreciate all comments and are committed to presenting you with the best possible product. If there is something you would like to see carried in our catalog, please let us know and we'll look into it.
The colors may vary slightly from what you see on this website, and even in the catalog. Please realize that everyones computer is different, and its simply impossible for us all to see these products in the same resolution or tint. Also, specific fabric patterns may change due to manufacturers changes. But you can be assured that everything meets Cattle Kate's high quality standards. Ask for current fabric colors.
For customer service, inside the United States call Cattle Kate toll free at (800) 332-5283. International customers, please call 1-208-377-5283
If you're receiving more than one of the same catalog, send us the mailing labels, indicating the correct one.
Frequently Asked Questions
Can I return the item if it does not fit?
Yes, we have a 30 day return policy and all items are returnable unless otherwise stated. Details can be read under the returns tab.
How does your sizing run?
Our clothing is fitted and does run a little small. You will want to refer to our sizing chart before ordering.
How do I know if an item is in stock?
A confirmation email will be sent to your email address once the order is received and entered in our system. If the item is not in stock you will be notified. If you need to know right away you can always give us a call.
How long will it take to get my order?
If the items are in stock, your order will ship within 24-48 hours. We use priority mail for standard shipping which takes about 3-5 business days for delivery. If you need your order right away, you can choose an expedited option on the shopping cart. Rush shipping is done through UPS so please provide a physical shipping address when placing the order.
How do I exchange an item?
First you will need to request a Return Authorization Number for your return. Once you have received the RA number, go ahead and send back the item with your RA number written on the outside of your package. We do not charge shipping on exchanges unless you need it expedited.
Do you ship international?
Yes! All international orders will be charged and additional $15 for shipping and customs paperwork. Custom charges may apply. Please pay in US dollars. Please allow 2-5 weeks for delivery (depending on customs).
Do you use PayPal?
Yes we do. We also accept all major credit cards and check or money orders.
Do you allow check verification over the phone?
No, we do not have that option for checks, if you choose to pay by check, please mail it in with your order. Your order will ship as soon as the check clears our account.
Can I special order an item?
Yes! As a specialty designer and manufacturer we are able to offer individualized service. Any Cattle Kate clothing item can be made especially for you! You can choose your fabric and/or choose your length. There will be a $25 special order and cutting fee applied to the order. Thre may be an additional charge for the fabric depending on the fabric you choose. These orders take extra time and are NON-REFUNDABLE. Swatches are available, please contact us for more information.
Do you have Cattle Kate gift certificates available?
Yes, you can purchase them online under Great Gift ideas or call us toll free 1-800-332-5283. A catalog along with a gift certificate telling them who it is from will be sent to them.
Where can I mail in an order?
Please mail all check or money orders to:
Cattle Kate Inc.
1533 N Wildwood Way
Boise, ID 83713
Be sure to include your billing and shipping address, a phone number or email address where we can reach you with any questions regarding your order.